Own a Surveillance Secure Franchise - Questions & Answers
What is it?
- A technology integrator that provides surveillance, controlled entry, and business analytics solutions for commercial clients
How does it make money?
- Franchise owners drive project revenue from product sales and installation, and earn recurring revenue from service contracts
Who is it for?
- Those looking to be active owner operators
- Background in technology not required
- Those with a skill set for business development, sales, and management
What would you do as a franchisee?
- Hire and manage a small team of technicians
- Execute on the marketing and sales playbook
- Manage client projects
Overview:
About Surveillance Secure:
The Surveillance Secure franchise operates with cutting edge technology, providing electronic security solutions for commercial clients, which typically includes hospitals, apartment buildings, corporate offices, warehouses, religious institutions, universities, and more.
Surveillance Secure’s services include providing surveillance cameras, but also technology in the realms of access control, GPS vehicle tracking, and video recognition + analysis.
Surveillance Secure dates back to 2006, but really hit its stride in 2016 when CEO Kim Hartman, recognizing that the industry was fragmented, merged his business with COO Will Biggerman to create the business model available to franchisees today. The consolidation of services, consultative approach to customization for individual clients, and dedication to the highest levels of service, allowed Surveillance Secure to carve out an enviable piece of the market share in the DC-Maryland-Virginia area. This claim is backed up by its array of prestigious clients such as Pepsi, Hyatt, Marriott, and WeWork.
They began franchising in 2019, so now it's your turn to capitalize on the Surveillance Secure business model. If you enjoy business development, management, and have the drive to succeed, you’re invited to apply.
Recession Resilience 
Operations through COVID came after 2019 in which they had their strongest year ever, even on the backs of two straight years of double digit percentage revenue growth.
Services such as body temperature detection through thermal imaging cameras, and ‘no touch’ access control systems via key fobs, bluetooth, etc. are expected to increase in demand due to COVID19.
The Ideal Franchisee
While the technology provided by Surveillance Secure is quite advanced, franchisees aren't required to have any prior background in electronic security or Information Technology.
Rather, franchisees operations predominantly include project and people management, as well as being able to build and manage customer relationships as the face of the business.
Training and Support
Franchisees are backed by a franchisor that provides enterprise level systems commensurate with the most mature franchise systems around. This includes project management CRM software, call center, and centralized tech support for franchisees’ clients.
Franchisees focus on business development and relationships while their technicians handle installations and the franchisor handles the technology development and support.
